Business Review (JetBlue)

This week I flew JetBlue out of Atlanta to Salt Lake City with a layover in Orlando.

The crew was awesome. Great special assistance service. Easy online check in process. Everyone was very helpful. Not just with me, but I watched the interaction with others too. I appreciated the customer service all the way round. The pilots were great too.

While the flight itself was good, I guess my expectations were a bit too high. When I pay for extra leg room, I kinda expected the seats to be more comfortable too. Otherwise it still made for a cramped trip. This was also the first time I’ve been on a flight that charged for blankets. Maybe it’s across the board now, but to be nickel and dimed isn’t a good thing. That’s in any business. The only other concern I had was the fact that I didn’t hear the information on the date change. If I hadn’t looked at the app or email, I don’t think I would have known. The airport had a sign, but it didn’t have my flight.

Other than that, I enjoyed the flights. Will I fly them again? I won’t say no, simply because they are definitely not the worst. I’ll try to avoid long flights with them for sure.

Comfort: ⭐⭐
Cleanliness: ⭐⭐⭐⭐⭐
Customer Service: ⭐⭐⭐⭐⭐
Overall Rating: ⭐⭐⭐

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