Business Review (Red Roof Inn)

Red Roof Inn

Mt. Pleasant, SC

Last weekend, (Nov. 3rd) we got to our hotel in Mt. Pleasant, SC. This is right outside of Charleston. For this hotel to be this close (10 miles) from the cruise port and other tourism activities, I was surprised at how awful the room was. I have NEVER been in a hotel this bad. I’m wondering what the reviewers where looking at when they rated this hotel.

We got our room, the room was FILTHY. Urine on the bathroom floor, food in the microwave, dirty table and the list goes on. Yes, the night manager moved us. He upgraded us to what was supposed to be a premium room. When we walked in we inspected the room first. Much better, but not all that great, but survivable for ONE night. It’s very obvious they did some spot cleaning. Dirty lamp like someone touched it while eating. Thick dust on the lights over the beds, hair in the towels. Then you look around and wonder “This is a premium room?” The only difference in the room was we had 1 extra pillow on each bed and supposed to have had some snacks and things that we didn’t even have.

Yes, a full refund was issued the following morning, but it shouldn’t have came to that. I’m sure we are not the only ones that arrive late in the evening/night. Who wants to go through all of that after you’ve been on the road?

While the customer service was decent, the cleaniness of the hotel overshadowed everything else. One room, okay, you missed the room. Two rooms, we have a problem. A HUGE problem.

Official Rating: ⭐

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