Communication Skills

Definition of COMMUNICATION:

“The imparting or exchanging of information or news.

We communicate everyday and in many forms. Some of those forms include:

  • Verbal (You listen to a person to understand their meaning)
  • Non-Verbal (Observe a person and determine their meaning)
  • Written (Read their meaning)

When we communicate we want to make sure our message is heard and coming across the right way.  When they don’t things can go very wrong.  To help us along the way I have some communication tips to help with improving our communication skills.

According to the 7 Cs, communication needs to be:

  1. Clear -When writing or speaking to someone, be clear about your goal or message. What is your purpose in communicating with this person? If you’re not sure, then your audience won’t be either.
    To be clear, try to minimize the number of ideas in each sentence. Make sure that it’s easy for your reader to understand your meaning. People shouldn’t have to “read between the lines” and make assumptions on their own to understand what you’re trying to say.
  • Concise -When you’re concise in your communication, you stick to the point and keep it brief. Your audience doesn’t want to read six sentences when you could communicate your message in three. Ask yourself:
    • Are there any unnecessary sentences?
    • Have you repeated the point several times, in different ways?

    Are there any adjectives or “filler words” that you can delete? You can often eliminate words like “for instance,” “you see,” “definitely,” “kind of,” “literally,” “basically,” or “I mean.”

  • Concrete – When your message is concrete, your audience has a clear picture of what you’re telling them. There are details (but not too many!) and vivid facts, and there’s laser-like focus. Your message is solid.
  • Correct -When your communication is correct, your audience will be able to understand it. And correct communication is also error-free communication. Make sure your message is correct by asking yourself the following questions:
    • Do the technical terms you use fit your audience’s level of education or knowledge?
    • Have you checked your writing for grammatical errors? (Remember, spell checkers won’t catch everything).
    • Are all names and titles spelled correctly?
  • Coherent – When your communication is coherent, it’s logical. All points are connected and relevant to the main topic, and the tone and flow of the text is consistent.
  • Complete -In a complete message, the audience has everything they need to be informed and, if applicable, take action.
    • Does your message include a “call to action,” so that your audience clearly knows what you want them to do?
    • Have you included all relevant information – contact names, dates, times, locations, and so on?
  • Courteous – Courteous communication is friendly, open and honest. There are no hidden insults or passive-aggressive tones. You keep your reader’s viewpoint in mind, and you’re empathetic to their needs.

Do you have any additional tips on proper communication?

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Mobile/Cell Phone Habits

Nowadays most people have a cell phone of some sort.  Even young children are very adept in using the basics of a cell phone.  However, there are a few cell phone habits that annoy me.  Probably annoy some of ya’ll too.  That’s what I want to talk about that today.

  • Talking on speaker phone — We all don’t want to hear your entire conversation.  Truth be told, don’t even want to hear your side of the conversation.
  • Video chatting — Again we don’t want to hear your conversation, let alone see ya’ll when you are video chatting.  The only exception is if you’re trying to show them something, but that should be brief.
  • Listening to music/videos without head phones or ear buds —  You never know who you may be offending with your music.  Better yet, you maybe distracting someone.  Or still, it just outright annoying.  Have headphones or earbuds.
  • Don’t call me and talk about nothing —  I already don’t talk much on the phone as it is.  So don’t call me and don’t have anything to say.  I don’t want to hear your breathing.  Just send a quick text and we’ll be okay.
  • “Why didn’t you answer my call and/or message?” — Simple, I was busy.  That’s what text messaging was invited for and that’s what voicemail was invited for.  All so we can get back with you once we get free.  Please remember, just because you have time to chat right now, doesn’t mean that I have the time.
  • When you’re out with friends or out having dinner, give your device a break — There’s nothing more annoying than trying to have a conversation with someone who spends all their time on their phone.
  • You’re playing a game on your phone and you just suddenly break out in a fit of rage — We don’t care about your game playing.  Chances are we won’t be helping you pass whatever level you’re on.  Plus, it’s ONLY a game.  That game shouldn’t impact your life that much let alone others too.
  • Not knowing how to properly use group messaging — If you don’t know how to properly use group messaging, then don’t use it.  In this day and time, please refrain from sending group messages on holidays, especially those that you don’t even talk to.
  • Restroom selfies — That irritates me because I’m trying to use the restroom, wash my hands and get out, while you are all in the way having a loud obnoxious conversation.

What are some cell phone habits that annoy you?

Grateful

I’m grateful for so many things each and everyday. I make it a point to be thankful for at least a minimum of three things each and every day. No matter how rough and crazy a day I may have had, there has to be something to be thankful and grateful for.

This month I’m especially grateful for the time I got to spend with my niece and nephew.  They make any day all worth it.  It seems that when I’m at my worst, they do something surprising and makes it all better.

I’m grateful for my mom.  She’s always there to offer her support.  It doesn’t matter if it’s a listening ear or a visit or a few words of wisdom.  For all of that, I’ll always be eternally thankful for.

I’m so thankful the weather wasn’t as hot as it was last summer.  I don’t do heat all that well.  So cooler is most definitely better for me.  Give me fall and winter anytime over summer.  Sometimes here in the south fall isn’t much better than summer.  However, winter in most situations are the best.

I’m grateful for my business coach.  I was in a bit of a funk and just a brief conversation with her bought me back with a much clearer head and more focused and ready to go now.  There’s nothing like having someone who can just listen and ask a few questions to get you back on the right track.  She really is awesome!!!!

Those are a few things that I’m grateful for.  Of course there are so many more, but those are a few that make the list quite often.  So tell me, what are you grateful for?  Please feel free to share.

 

Leadership

Leadership is very important in business, even more so when you’re looking to move up in the ranks or run your own business. There are many qualities that make up a great leader. Just because you’re a supervisor, manager, boss or any other title, doesn’t mean you’re a leader. As a matter of fact, you don’t have to have any of those positions to be a great leader!

Managers who show great leadership qualities can inspire their teams to accomplish amazing things. Instead, what we typically find in the work place is mangers and team leaders people tend to not trust because things like unethical behavior, not teaching and training, and their lack of loyalty.

Some basic qualities that embodies leadership are:

  • Awarness
  • Focus
  • Accountability
  • Empathy
  • Confidence
  • Optimisim
  • Honesty
  • Inspiration

If you have those qualities then you are on your way to being a great leader.  Forbes listed eight additional qualities that essential as well:

  • Sincere enthusiasm — This is something that can’t be faked.  You want your team to follow you, be sincere about the enthusiasm you show.
  • Integrity — A true leader shows integrity in ALL things at ALL times.  There should never be a question of your integrity with your team.  You do what’s right all the time, regardless of what’s going on and who is around.  Once that trust is broken, it’ll be hard to recover from that.
  • Great communication skills — I love the way Forbes put it “Poor communication can lead to poor outcomes.”  You as a leader need to be able to motivate, instruct and discipline those you are in charge of.  You can’t do that if you can’t communicate in a proper way.
  • Loyalty — Without this, you have nothing as a leader.  You want your team to be loyal, then you need to be loyal to your team.  To be a great leader this must be understood and shown.
  • Decisiveness — You make decisions not just because you’re empowered to because of your position, instead be willing to take on the risk of decision making.  Always be ready and able to make a decision.  Without that, you will fail.
  • Managerial competence — Just because you are good at your job, a good worker, understanding the company goals and processes, doesn’t mean you can inspire, motivate, mentor, and direct as a leader need to be.
  • Empowerment — A great leader has the willingness to empower their team because you trust they are up for any challenge.  Once your team know and understand that they are empowered they will be willing to make decisions that will benefit the good of the company.
  • Charisma — People are more likely to follow the lead of those that they actually like.  To be charismatic is important in being a good leader.  Without that, honestly, you’ll only be sub par.

These are some basic qualities on being a great leader.  Over the next few months I’ll be sharing some more information and tips on leadership.

I’ve been doing some serious mediating the last few days on my next moves, how to handle them and such. I came to a clear understanding that some things within myself need changing. We know change can be hard, but I’m ready.

One of those changes is the fact that I’m done trying to make time to collaborate with people or teams that say they want to, but put in absolutely no effort or participation without a million and two reminders. Even then you put in all of 1% of effort. Those days are over.

I’m looking for a team that’s ready and able to shake and move. Who’s ready to and able to leave their print on the world. I the board, the street team, and the creators to be ready to grind and hustle on these projects just as hard as I do. Simply put, if you’re not ready, step to the side.

One of the other things I’m doing is ensuring I take my me time. That means keeping all business on a schedule and enjoying life. While I love my family and friends, again, be ready to move when I move. The days of me waiting to do things is over, especially if I planned all of it! I love to go places and try new things. This has always been a passion.

Monthly Obessions

Definition of Obsession: An idea or thought that continually preoccupies or intrudes on a person’s mind.

An obsession isn’t always a bad thing. It depends on what you’re obsessed with or to what degree.

My obsessions covers a wide variety of things. It ranges from specific food, to specific friends, to specific hobbies and such. None of those I’m so obsessed with that it impacts my life in a negative way. I think my obsessions are fairly balanced in my life.

Here or some of my obsessions: (not in any specific order)

  • Haribo Gummy Bears – I love those gummy bears. Loved them since I was in Germany as a teen. As a matter of fact, just bought some today!!!! 🙂
  • Photography – I’ve loved taking pictures since I was younger. It is a passion that I love.
  • My niece and nephew – Those two, they make my world go round and round. That’s all that needs to be said.
  • Sisters and Mom – That unbreakable support is all there is. The laughter, tears and love makes everything all worth it.
  • Shermar Moore – I love some Shermar! LOL
  • Traveling – I love traveling. It gives me life. Plus I enjoy visiting new places and cultures.
  • Growing, Being better than yesterday. – Each day I should be able to improve on something.

What are your obsessions? How strong are they?

Turning Point

My turning point. Life is full of turning points. We just hope we make the right turn at the right time. Today I want to talk about a few of my turning points that bought me to where I am today.

Back in 2007 I made the decision to apply for assistant manager. When I made that decision I made a personal declaration that I wouldn’t allow the company (in a far, far away land) to cause me to have nervous breakdowns and what not. This is something that I had seen happen with my own eyes to others.  I saw how it almost killed them. I didn’t want that to happen to me. I thought and prayed long and hard about it. I got accepted and was pretty excited.  Still I was kinda scared of having that breakdown.

In 2013 in said company, I felt that was exactly what was happening. I couldn’t allow that to happen.  Yet, I still almost allowed it to happen.  A very crucial turning point happened here.  I had to be taken to the emergency room one night.  I was in the hospital for three long days.  They ran every heart test, blood test, brain test it seems like possible.  The only thing they saw wrong was my blood pressure.  Nothing heart related, even thought originally all signs pointed to stroke or heart attack.  Okay, before you say it, yes your blood pressure can lead to both, I know it.  Still, they said it was only slightly elevated after a few hours in the ER.  As I lay there watching Grey’s Anatomy, it wasn’t hard to come to the decision to leave said company.  Once I made the decision it was as if all my vitals dropped back to normal.

That turning point was major.  Or rather critical to where I am today.  It allowed me to officially start my photography business.  It also allowed me to meet some amazing business owners.  This set me on a path that I’m still in love with.  While I may not be operating full-time as an entrepreneur, this the best part-time jobs I’ve ever had.

I have had many turning points as I mentioned  before.  There were some that turned for the better and some for the worst.  From what I believe, it’s all about what do at those turning points that make us who we are today.  I think I have a few turning points left in me.

I’d love to hear about your turning point.  If you haven’t made it to your turning point yet, then what do you think your turning point will be?

Business Review (Beyond Spa)

BEYOND SPA

LAYTON, UT

I finally did it! Got my first ever professional massage!!!!

This spa was everything and then some!!! We, my best friend and I, for the BFF special.

From the time we walked in the door we received exceptional service until we left. Even when I couldn’t get out of the extra comfortable chairs (due to a recent knee surgery).

Most businesses in general have you fill out paperwork in the lobby. Not there. After pulling up our appointments, she got our paperwork together, placed hot neck pads on us and walked us to this calm quiet dim waiting area. The waiting area had cucumber water, pretzels and apples. We received nice hot foot soaks while waiting. I would have been just fine sitting there. LOL

Our therapists was great. My friend received a deep tissue massage, I just got a relaxing one. Once the massage was complete we were taken to another calming waiting area before our pedicures. This was the first time I’ve ever had frozen grapes. Delicious I tell you!!

The service was wonderful. The snacks were good. Kept sliding in my flip flops, but it was totally worth it. Will I go again when I visit Utah again, most definitely!

CUSTOMER SERVICE: ⭐⭐⭐⭐⭐
CLEANLINESS: ⭐⭐⭐⭐⭐
COMFORT: ⭐⭐⭐⭐⭐
OVERALL RATINGS: ⭐⭐⭐⭐⭐

Business Review (JetBlue)

This week I flew JetBlue out of Atlanta to Salt Lake City with a layover in Orlando.

The crew was awesome. Great special assistance service. Easy online check in process. Everyone was very helpful. Not just with me, but I watched the interaction with others too. I appreciated the customer service all the way round. The pilots were great too.

While the flight itself was good, I guess my expectations were a bit too high. When I pay for extra leg room, I kinda expected the seats to be more comfortable too. Otherwise it still made for a cramped trip. This was also the first time I’ve been on a flight that charged for blankets. Maybe it’s across the board now, but to be nickel and dimed isn’t a good thing. That’s in any business. The only other concern I had was the fact that I didn’t hear the information on the date change. If I hadn’t looked at the app or email, I don’t think I would have known. The airport had a sign, but it didn’t have my flight.

Other than that, I enjoyed the flights. Will I fly them again? I won’t say no, simply because they are definitely not the worst. I’ll try to avoid long flights with them for sure.

Comfort: ⭐⭐
Cleanliness: ⭐⭐⭐⭐⭐
Customer Service: ⭐⭐⭐⭐⭐
Overall Rating: ⭐⭐⭐